Associate Support Specialists / Support Specialists – Video Contact Center (Colombo, Sri Lanka) Live Apply Now

Job Details

Company Details

Job Introduction

One of our reputed clients is looking for skilled and motivated Associate Support Specialists / Support Specialists – Video Contact Center to join their growing technical support team. This role involves providing end-to-end technical support, troubleshooting issues, and ensuring smooth operation of customer systems in a global environment.

Job Description

• Provide technical support and resolve issues related to deployed systems and applications.
• Receive, prioritize, document, and resolve support tickets within defined turnaround times.
• Perform troubleshooting and root cause analysis for technical issues.
• Work closely with Support Leads and Product Development teams to resolve complex issues.
• Support systems deployed at global customer sites through remote sessions or coordination with onsite engineers.
• Maintain accurate documentation of issues, resolutions, and support activities.
• Ensure smooth functioning of systems in contact center production environments.
• Communicate effectively with clients to understand issues and provide solutions.
• Participate in flexible work schedules to support global time zones (India & USA).
• Travel internationally when required for support-related activities.
• Continuously improve knowledge of systems, tools, and technologies.

• Strong analytical and problem-solving abilities.
• Excellent communication skills in English (written & verbal).
• High attention to detail and quality orientation.
• Ability to work independently and as part of a team.
• Strong sense of ownership and accountability.
• Ability to manage multiple tasks in a fast-paced environment.

• Opportunity to work with global clients and advanced technologies.
• Exposure to international projects and environments.
• Career growth opportunities including progression to Account SPOC roles.
• Hybrid working model with flexible hours.

Job Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 2 – 5 years of experience in technical support or a similar role.
• Good knowledge of Java and/or .NET technologies.
• Strong understanding of Windows and Linux environments.
• Experience with Web & Application Servers (Tomcat, IIS).
• Knowledge of HTML, CSS, JavaScript, and SQL.
• Strong troubleshooting skills including log analysis and root cause identification.
• Experience in Contact Center environments is an advantage.
• Familiarity with CTI, IVR, PBX, or Agent Desktop applications is a plus.
• Experience supporting enterprise applications in industries such as Banking or Telecommunications is preferred.

How to Apply?

Email your CV to: local@manpowersrilanka.com

Call: 0117 387 882 | 0117 387 883